“I’d like to praise your out of hours service, which I have used a number of times, and your team member Nicky, in particular. I was given your email address by her at my request so that I could give you my feedback. I have generally found your out of hours team to be very good (which has not been my usual experience of travel agents at all) and Nicky was excellent in every respect (courteous, efficient, knowledgeable and understanding).”

“I can’t think of any improvements for business travel bookings. I find the service provided very good and efficient”