Frequently Asked Questions

Below are some of the common questions we get asked. If there is anything you need to know, please don’t hesitate to get in touch with us directly and we’ll be only too happy to help.

How long does it take to open an account?

We can have your account active the very same day, subject to the completion of our application form and passing the necessary credit checks.

How quickly do you respond to a request?

This can vary according to your travel requirements but we would expect to have a full and detailed response to you within 60 minutes. However, on many occasions, we can have this complete within a much shorter space of time.

Will I have to use a Call Centre?

We are renowned within the travel industry for the customer care we offer and the professional manner of all of our staff – see our Testimonials page. Our clients are allocated a member(s) of our team to manage their travel requirements at implementation stage thus allowing them to build up a solid rapport with the bookers and to engage directly to manage your needs effectively and personally.

Do you provide Management Information (Reporting) and if so, is there an additional cost?

Through our bespoke back office system, we are able to offer our clients a wide variety of reports which can be tailored to suit requirements. This level of reporting is second to none and will enhance your travel policy and ensure it is being policed correctly. These reports are offered completely free of charge each month, quarterly or yearly.