FAQ's
How long does it take to open an account?
We can have your account active the very same day, subject to the completion of our application form and passing the necessary credit checks.
Is there any contract to sign?
No. We won’t make you sign a contract although we do provide you with a standard service level agreement. We rely on our proven ability to manage your account to keep you happy.
How quickly do you respond to a request?
This can vary according to your travel requirements but we would expect to have a full and detailed response to you within 60 minutes. However, on many occasions we can have this complete within a much shorter space of time.
Do we have to guarantee a set amount of spend per month ?
We manage a multitude of clients across a variety of industries and do not place any demands on the amount they spend with us. We work with you to ensure that placing your business with us is both cost and time effective.
Will I have to use a Call Centre?
We are renowned within the travel industry for the customer care we offer and the professional manner of all of our staff – see our Testimonials page. Our clients are allocated a member (s) of our team to manage their travel requirements at implementation stage thus allowing them to build up a solid rapport with the bookers and to engage directly to manage your needs effectively and personally.
Can I make a booking outside of your normal working hours?
Yes. Once the day office take a well-earned rest at 5.30pm, our Wayte Travel Out of Hours team will be on hand to manage any emergency requests.
Do you provide Management Information (Reporting) and if so, is there an additional cost?
Through our bespoke back office system we are able to offer our clients a wide variety of reports which can be tailored to suit requirements. This level of reporting is second to none and will enhance your travel policy and ensure its being policed correctly. These reports are offered completely free of charge each month, quarterly or yearly.
Can we get some more information on your services?
We are able to send you a brochure or alternatively a member of our Sales Team would be delighted to call you. Please visit our Contact Us page for more information.
We do not have a travel policy, can you help to write one?
We are experts at all things ‘travel’ and so we are more than happy to assist with writing policies, suggesting amendments and more importantly ensuring that the final draft is policed correctly and adhered to by all your travellers.
