Hear from the people who travel with us
Wayte Travel Management Client Testimonials
Personal service is what we’re known for, and it’s what our clients mention first. Most of the comments below aren’t about smooth trips. They’re about the times things went wrong and how quickly someone at Wayte put them right.
When QMS International surveyed our clients, we scored 90% for overall satisfaction on its BenchmarQ scheme, which rated us as ‘Exceptionally Good’ and earned us a Diamond BenchmarQ Award for Customer Satisfaction.
But don’t take our word for it: Here’s what clients say in their own words.
When plans change at the last minute
Cancelled flights, missed connections and hotel problems. These clients were glad their dedicated Wayte consultant was there to sort everything out.
Rebooked after a last-minute cancellation
“A huge thank you to Nikkie. She went above and beyond, working late and putting in an incredible amount of effort to make sure my colleagues were rebooked on suitable flights when the airline we booked through unexpectedly cancelled the booking last minute. What could have been a very stressful situation was handled with professionalism, persistence, and genuine care. Nikkie kept me informed, explored all available options, and made sure everything was sorted as smoothly as possible. I’m so grateful for her hard work and I would highly recommend Nikkie at Wayte Travel to anyone looking for a reliable and exceptional travel booker.”
A missed connection sorted before landing
“My flight from Miami was delayed, which meant I didn’t have a hope of making my onward connection. I called the 24-hour help desk, and spoke with a great girl who calmly confirmed that I was already booked on the next flight and told me to go to check-in to collect my new boarding pass. When I managed to get Wi-Fi, there was already an email confirmation of my rebooking from Wayte. Now that is impressive! Even before I knew I had a problem, they had already sorted it for me and I managed to get home that same day.”
Out-of-hours help that works
“I’d like to praise your out-of-hours service, which I have used a number of times, and your team member Nikkie, in particular. I was given your email address by her at my request so that I could give you my feedback. I have generally found your out-of-hours team to be very good (which has not been my usual experience of travel agents at all) and Nikkie was excellent in every respect (courteous, efficient, knowledgeable and understanding).”
A hotel problem handled calmly
“Shaun has been an absolute star over a hotel drama for Phil. He never fails to impress and deliver, and always stays calm and personable. He’s seriously the best travel agent I have ever dealt with. Thanks.”
Last-minute changes, done promptly
“It saves me time for Wayte to sort out the arrangements and if anything goes wrong there is an out-of-hours number to call. We also very often have last-minute changes, which are dealt with straight away.”
Flight details, even at the weekend
“Jana has been amazingly helpful with her travel solutions and speedy responses, helping us out of plenty of sticky situations. She’s always at the end of the phone or replying to my emails immediately and getting flight details over to me even at the weekends! It’s very reassuring that we know we have someone we can rely on.”
A travel consultant who knows your business
Every client has a dedicated travel consultant on a direct number. This is what that feels like from the other end of the phone.
Quick, helpful and always there
“We as a company use Wayte Travel Management on a daily basis for all of our travel requirements and they are absolutely fantastic! Our main contact is Sharon from the Business Travel Sales team and I could not be happier with the service she provides for us. Not only is Sharon quick and extremely helpful, she is also a pleasure to speak to daily. I would absolutely recommend this company for any of your travel needs!”
Special requests and tight budgets
“I have had the pleasure of working closely with the Wayte Travel Management team over the last nine months as our team’s corporate travel management partner. Lynn and the team have a huge task of organising us! I travel regularly all over Europe and have always felt that Lynn, our principal contact, goes above and beyond to meet my special requests, budget and other specific travel needs, and always with superb service and foresight.”
Nothing is too much trouble
“I bombard John daily with requests, updates, and amendments, yet nothing is too much trouble and he always has time to speak with me to go through our requirements, of which there are many! He understands the needs and preferences of each passenger and makes booking seamless, which is vital to our business.”
Responsive and knowledgeable
“I just wanted to take the opportunity to provide some personal feedback. Pre-pandemic, in the pandemic, post-pandemic, Jana is absolutely on it, super responsive, extremely knowledgeable, and all round just so pleasant to deal with. She’s my go-to person who is always ready to support. A great credit to the Wayte family.”
A team that thinks the way we do
“An extremely knowledgeable team that think the way we do, help us stay within our policy and make us feel as if we are all working together. In these extraordinary times they were able to react quickly and efficiently, and ensured our travellers were able to get home safe. I have so much confidence in them and hope that normality returns soon.”
The John Lewis of travel
“They are just very good. I would describe them as the John Lewis of travel.”
Looking after groups, projects and site teams
From a group of 27 to engineers on site and crews offshore, we look after teams that can’t afford for travel to go wrong.
Group travel for 27, sorted
“Wayte Travel was recommended to us from the outset. The super efficient Brenda was soon on the case and had efficiently sorted out group travel for 27, including hotels and transfers. She was always personable and timely in her communication, including early Saturday morning when we were on the way to the airport. Could not be faulted. Would highly recommend.”
Travel in hand, so I can focus on site
“A quick thank you. When there’s a lot going on on site, it’s good to know the travel is in the hands of someone who cares and is on it.”
A partner for demanding global operations
“We are very proud to have such a devoted partner, whose service has enabled our teams to focus on technical solutions whilst they have taken care of getting our people in the right place, at the right time and with minimal fuss. Due to the nature of our business, operating globally, in a fairly fluid environment, often in some of the world’s harshest environments, we need a partner who can react quickly and safely to changing circumstances. We have this in Wayte Travel.”
Keeping operations moving
“Just to say thanks to all at Wayte Travel during the Covid-19 crisis. We have continued our operations and have received the usual great service from Wayte Travel, specifically from Rob Massey, Karl Taylor and the out-of-hours team. 👍”
Professional from start to finish
“The team are always professional from start to finish, friendly and deliver a high standard and high quality of service. In all the years I have worked with them the team have always ensured a prompt turnaround to any enquiries and bookings made with them. I fully recommend Wayte and their teams.”
Professional and friendly
“Thanks to the team for being professional and friendly, and for the amazing service, which made me feel comfortable during my business trip! You’re awesome, guys!”
Find out what it’s like to travel with Wayte
Tell us how your people travel now and what you’d like to change. We’ll put you in touch with a dedicated travel consultant on a direct number, and you can judge the service for yourself.