Managing an expanding global client

Wayte Travel Management were successful in the RFP process to partner with JTC during 2016 and have managed their requirements for the last 9 years. The RFP process was created after an unsuccessful period with another travel management company. The initial travel spend was estimated to be around £650,000 and that has since grown to over £3m with Wayte Travel managing over 500 travellers per year from various destinations.

JTC now has 38 global offices, over 2,500 employees and 14,000 clients around the globe.

Managing Director, Garry Lloyd, ensures the account runs smoothly on a day to day basis with several members of the senior team entrusted to deliver on their requirements. Billed in GBP, EUR and USD, the account has a full credit facility with access to our new travel app and management reporting which is integrated into their own in-house system. JTC will take advantage of our full reporting platform and utilise the data for many of their existing projects.

Periodic reviews take place in the UK with senior management from all offices and any pain points efficiently and immediately rectified. Systems are in place to manage the SLA, agreed each year, and we reach out to discuss any new processes we believe might enhance our service offering.

We believe, that despite JTC’s new position as a global player, that our service offering and account management still remains the best for for their requirements.