VIP service excellence

A high-profile family requires a VIP service offering to support their business and leisure travel needs. The solution must cater to family members, extended relatives and staff, including hair and makeup professionals as well as drivers.

The VIP premium service is meticulously designed to provide our high-profile clients with a seamless travel experience, prioritising their unique needs. This service aims to minimise stress, maximise comfort and ensure punctuality for all business and leisure engagements.

• Dedicated Travel Manager: a personal manager who understands and anticipates their preferences and requirements.
• Bespoke Itinerary Planning: tailored travel plans that ensure every detail is considered.
• Priority Response Levels: rapid responses to any enquiries or changes.
• First-Class Air Travel: flexible options to accommodate changing schedules.
• Seating Preferences: ensuring privacy through preferred seating arrangements or alternative schedules as needed.
• Pre-Paid Vendors: all services are pre-paid to facilitate seamless travel throughout the trip.
• Airport Meet & Greet: personalised guided assistance through all official channels, from kerbside to aircraft on both departures and arrivals. Windsor Suite service at Heathrow and La Première when travelling with Air France.
• Group Travel Coordination: managing logistics for family and extended family travel.
• Expert Itinerary Management: proficient in managing changes for the principal travellers and accompanying party, ensuring all elements are updated, including seating, accommodation and meet and greet services.
• Private Jets: arranging private jet travel for enhanced convenience.
• Accommodation Negotiation: securing presidential suites upon request.
• Emergency Travel Services: access to a VIP channel for our Out of Hours division.